916 Privacy Policy — User Data Protection
This document explains how the 916 platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective Date: 1 January 2026 · Applies to all users in Malaysia
1. Information We Collect
When you register and use the 916 platform, we collect certain categories of information to ensure our services run smoothly and securely. Here are the types of information we collect:
Full name, email address, phone number, date of birth, and identification details you provide during registration. This information is required to create and verify your account on the 916 platform.
Records of MYR deposits and withdrawals made via methods such as GrabPay, Touch 'n Go eWallet, and bank transfer. Full account numbers are not stored in our system — only the data necessary to process transactions.
Device type, operating system, browser type, IP address, screen resolution, and other technical information sent automatically when you access the platform. This data is used to diagnose technical issues and ensure an optimal mobile experience.
A record of your in-platform activity, including pages visited, bets placed, session duration, and game preferences. This data helps us understand usage behaviour to improve our services and detect suspicious activity.
2. How We Use Your Information
All information collected by 916 is used for clear, legitimate purposes. We do not use your data for anything outside the scope described here.
- Account management: Processing registrations, verifying identities, and managing user profile information.
- Transaction processing: Handles MYR deposits and withdrawals securely and promptly.
- Platform security: Detects and prevents fraud, unauthorised access, and activity that violates our terms of use.
- Service improvements: Analyses usage patterns to improve the interface, speed, and features of the 916 platform.
- Support communications: Sends important notifications about your account, transactions, and policy updates.
- Legal compliance: Fulfils legal obligations and compliance requirements applicable to online entertainment platforms.
3. Cookies & Session Tracking
916 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our site.
We use three main categories of cookies:
- Essential Cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
- Performance Cookies: Collects anonymised data on how users interact with the platform for improvement purposes.
- Preference Cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time you log in.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 916 platform.
4. Data Storage, Security & Sharing
How Data Is Stored
All 916 user data is stored on servers protected with industry-standard encryption. Database access is restricted to authorised personnel only and continuously monitored. Account and transaction records are retained for as long as required by applicable laws or regulations.
Your Information Security
916 uses HTTPS for all communication between your device and our servers. Passwords are stored in hashed form and cannot be read by anyone, including our staff. Any unauthorised access attempts on your account are logged and reported.
Third-Party Sharing
916 does not sell or rent users' personal information to third parties for marketing purposes. Your information may be shared only in the following limited circumstances:
- Payment processing providers required to complete your MYR transactions
- Law enforcement authorities when required by law or court order
- Technical service providers who support platform operations under strict confidentiality agreements
5. Your Rights as a User
As a 916 platform user in Malaysia, you have specific rights regarding your personal data. Below are those rights and how you can exercise them:
You have the right to know what personal data we hold about you. To request a copy of this information, please reach out to the 916 support team via email.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Updates can be made through your account profile or by contacting support.
You may request the deletion of your account and personal data. Such requests are subject to record-keeping obligations required by applicable law. Data will be deleted within a reasonable period after the request has been processed.
6. Policy Updates & How to Contact Us
Privacy Policy Updates
916 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Users will be notified of any significant changes via a notice on the platform or by email at least 14 days before the changes take effect. Continued use of the 916 platform after such notice constitutes acceptance of the updated policy.
Privacy-Related Enquiries
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please reach out to our team:
You may also refer to our FAQ page us for answers to general questions about accounts and data privacy on the 916 platform.